Masterji Cancellation & Refund Policy

We strive to make custom tailoring completely transparent and stress-free. This policy clearly defines our cancellation windows, refund procedures, fabric return rights, and fit guarantees for all orders booked through masterji.online.

1. Cancelling Home Visit Appointments

You may cancel or reschedule your doorstep tailor appointment free of charge at any time up to 2 hours prior to your scheduled time slot. If cancelled within this window, your ₹50 visit fee will be fully refunded to your original payment method within 24 to 48 banking hours.

If cancellation occurs after our master tailor has physically arrived at your doorstep, the ₹50 visit fee will be retained to cover the artisan's local transit expense.

2. Stitching Order Cancellations & Fabric Returns

Once our tailor collects your fabric and an order estimate is finalized:

  • Before Fabric Cutting (within 12 hours of visit): You may cancel your stitching order within 12 hours of the home visit. Your fabric will be returned to your doorstep safely, and any prepaid stitching charges will be 100% refunded (a nominal ₹50 return transit fee applies).
  • After Fabric Has Been Cut: Because custom garments are cut to individual body specifications and cannot be resold, orders cannot be cancelled once shears have cut the cloth.

3. Fit Guarantee vs Cash Refunds

Custom tailoring is bespoke craftsmanship. We do not offer cash refunds on completed stitching labor. Instead, we back every garment with our 5-Day Free Modification Guarantee, ensuring our master artisans alter and adjust your garment until you are completely satisfied with the fit.

4. Refund SLA & Payment Processing Channels

All approved refunds for booking fees or pre-cut cancellations are processed through authorized payment gateway channels:

  • UPI & Netbanking Refunds: Credited back to the originating bank account within 24 to 48 banking hours.
  • Credit / Debit Card Refunds: Credited back within 3 to 5 business days depending on your card issuer's clearing cycle.
  • Direct UPI Reversal: In eligible cases, instant UPI reversals can be initiated via WhatsApp customer support.

Frequently Asked Questions on Cancellations

What happens if I need to reschedule my tailor visit?

Rescheduling is completely free! Simply message our WhatsApp helpline at +91 78922 40243 at least 2 hours before your appointment to pick a new date or time slot.

What if my fabric is damaged during transit or stitching?

In the rare event of accidental fabric damage while in our possession, Masterji provides reimbursement up to the fair market value of the fabric or a replacement fabric voucher up to the full replacement value under our artisan liability protocol.