Masterji Privacy Policy & Data Protection Standards

Masterji (operated via masterji.online) provides doorstep custom tailoring, measurement pickup, and garment delivery services across major Indian cities including Bangalore, Delhi, Noida, Gurgaon, Mumbai, Pune, Thane, Raipur, and Indore. We are committed to safeguarding your personal information, physical measurements, and communication records in full compliance with the Digital Personal Data Protection Act (DPDP Act 2023) and global best practices.

Last Updated: October 2026  |  Version 2.4

1. Personal Information We Collect

To provide accurate doorstep tailoring and fulfill custom garment orders, we collect the following categories of information:

  • Contact Information: Full name, mobile telephone number, email address, and WhatsApp contact details.
  • Location Information: Residential street address, apartment/villa number, society name, landmark, and 6-digit pin code for home visits and delivery dispatch.
  • Custom Tailoring & Anatomical Measurements: Precise body measurements (bust, upper bust, under bust, waist, hips, shoulder width, armhole, sleeve length, neck depth, and garment lengths) recorded by our visiting master tailor.
  • Style & Design Preferences: Neckline choices, lining selections, sleeve cuts, reference design images, and special fitting requests.
  • Transaction Details: Payment transaction identifiers, order amounts, and billing receipts (note: credit card details are processed directly by PCI-DSS compliant payment gateways and are never stored on our servers).

2. How We Use Your Information

We process your personal data strictly for legitimate operational purposes:

  • Scheduling master tailor home visits and coordinating arrival times.
  • Cutting, stitching, and finishing garments tailored to your specific measurements.
  • Maintaining an encrypted digital measurement profile so repeat orders do not require re-measuring.
  • Sending transactional order updates, delivery tracking alerts, and invoice receipts via WhatsApp and SMS.
  • Administering our 5-day free modification guarantee and resolving customer support inquiries.

3. Data Sharing & Third-Party Processors

We enforce a strict policy: we never sell, rent, or monetize your personal data. Information is shared only with trusted third-party partners required to operate our service:

  • Assigned Master Tailors: Provided only with your delivery address, appointment time, and garment specifications necessary to execute the visit.
  • Logistics & Delivery Fleet: Provided with recipient name, delivery address, and contact number for garment handover.
  • Payment Gateways: PCI-DSS certified banking processors that handle secure online payments.
  • Legal & Regulatory Authorities: Only when strictly mandated by Indian law or judicial process.

4. Storage, Security & Data Protection Measures

We employ multi-layer security protocols to safeguard your personal data against unauthorized access, loss, or misuse. All customer data and measurement records are encrypted in transit using TLS 1.3 encryption and stored in secure, access-controlled databases. Physical measurement slips are digitized into your secure customer profile and archived under strict role-based access control.

5. Cookies & Digital Analytics

masterji.online uses minimal, privacy-conscious first-party cookies and privacy-preserving analytics scripts to analyze site traffic, prevent fraudulent bot requests, and optimize page load speed. We do not use third-party behavioral ad tracking cookies that follow you across the internet.

6. Your Rights Under Data Protection Regulations

As a valued customer, you have comprehensive rights over your personal data:

  • Right to Access: You can request a copy of your stored body measurements and past order records at any time.
  • Right to Rectification: You can update or correct your phone number, delivery address, or measurement values.
  • Right to Erasure: You can request the permanent deletion of your profile and measurement data from our systems by emailing our grievance desk.
  • Right to Opt-Out: You can opt out of promotional messages by replying "STOP" on WhatsApp or SMS.

7. Grievance Officer & Contact Information

If you have questions, feedback, or data privacy requests, please reach out to our dedicated Grievance Officer:

Grievance Officer: Data Protection Desk — Masterji
Email: [email protected]
Helpline: +91 78922 40243
Postal Address: Doorstep Tailoring Network, Bangalore, Karnataka 560038, India.