Masterji 5-Day Free Modification & Alteration Policy

We take pride in delivering garments that fit you with anatomical precision. To ensure your complete satisfaction and peace of mind, every custom-stitched outfit from Masterji is backed by our signature 5-Day Free Modification Guarantee.

1. The 5-Day Free Modification Window

Upon receiving your stitched garment, you have 5 calendar days to try it on and inspect the fit. If you notice any tightness, looseness, sleeve length variation, or neckline gap, simply contact us via WhatsApp (+91 78922 40243) or through our helpline.

Our team will schedule a free pickup, carry out the necessary fitting corrections at our stitching hub, and deliver the adjusted garment back to your doorstep at zero extra charge.

2. Scope of Free Modifications

Our free modification policy covers all standard fit and comfort adjustments:

  • Taking in or letting out side seams (bust, waist, hip margins)
  • Adjusting sleeve lengths and armhole ease
  • Shortening or lengthening hemline lengths within seam allowances
  • Adjusting hook-and-eye, dori, or zip alignments
  • Minor neckline tucking to eliminate gaping or strap slipping

Excluded from free modification: Complete design redesigns requested after fabric has already been cut according to the agreed measurement slip (e.g., converting an agreed round neck into a deep backless cut), requests requiring additional fabric not initially provided, or modification requests submitted after the 5-day guarantee window has expired.

3. Step-by-Step Alteration Request Workflow

  1. Send a Message: Reach out on WhatsApp (+91 78922 40243) within 5 days of delivery with your order ID and a brief note on what needs adjusting (e.g. "blouse bust feels 1 inch tight").
  2. Doorstep Pickup: Our pickup partner will collect the garment from your address in a secure protective pouch.
  3. Master Correction: The original pattern master examines the garment against your digital profile and carries out the correction.
  4. Delivery & Re-trial: The altered outfit is delivered back within 48 to 72 hours, perfectly fitted.

4. After the 5-Day Guarantee Window

Requests made after 5 calendar days from delivery will be treated as standard alterations and billed at our affordable baseline alteration rates (quoted custom based on garment type).

Frequently Asked Questions on Returns & Alterations

Can I request alterations if my weight changes after a month?

All Masterji garments are stitched with generous 2 to 3-inch internal seam margins specifically to accommodate future body changes. If you need adjustments after a month or a year, simply book our doorstep alteration service, and our tailor will loosen or tighten the garment at nominal charges.

What if the garment cannot be corrected to fit?

In the highly unlikely event that our master artisan cannot achieve the agreed measurements, we will offer a complimentary fabric replacement voucher or full stitching labor reimbursement under our Customer Protection Guarantee.